• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 7 days of delivery by writing to girlsbeauty.pk@gmail.com or by calling at 0336-8272848 , in case you want to raise a dispute. At girlsbeauty, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at girlsbeauty.pk@gmail.com, within 7 days of purchase before any claims can be processed.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• Refund requests will be processed within 7 working days after receiving the return products. Rs 150 is deducted for delivery charges in case of refund.
• You will receive your refund amount within 24 hours.
• For further queries about exchanges and returns, please contact us at 0336-8272848 or email us at girlsbeauty.pk@gmail.com
• Items on sale will not be refunded.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.